Privacy Policy

Last updated: March 2026

Introduction

RentasVIP ("we," "our," or "us") operates the RentasVIP property management platform at rentasvip.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with the terms of this privacy policy, please do not access the site.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

  • Create an account (name, email, password, phone number)
  • Complete your profile (address, identification documents)
  • Submit a rental application (employment history, income verification, references)
  • List a property (property details, photos, pricing)
  • Make or receive payments (billing address, payment method details)
  • Contact our support team (message content, attachments)
  • Submit maintenance requests (issue descriptions, photos)

Information Collected Automatically

When you access our platform, we automatically collect:

  • Device information (browser type, operating system, device identifiers)
  • Log data (IP address, access times, pages viewed, referring URL)
  • Location data (approximate location based on IP address)
  • Usage patterns (features used, search queries, interaction data)

How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our rental platform
  • Process rental applications and tenant screening
  • Facilitate secure payment transactions via Stripe
  • Send administrative communications (account updates, lease notifications)
  • Respond to inquiries and provide customer support
  • Process and manage maintenance requests
  • Personalize your experience and recommend relevant listings
  • Improve our platform through analytics and user feedback
  • Detect, prevent, and address fraud or security issues
  • Comply with legal obligations and enforce our terms

Third-Party Services

We use trusted third-party services that may collect information used to identify you:

Supabase (Authentication & Database)

Securely stores user accounts, property data, and application information. Privacy Policy

Stripe (Payment Processing)

Processes rent payments and security deposits securely. We do not store complete credit card numbers. Privacy Policy

Cloudflare R2 (File Storage)

Stores property images and documents securely. Privacy Policy

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for details on:

  • Essential cookies for authentication and security
  • Functional cookies to remember your preferences
  • Analytics cookies to understand usage patterns

Cookie Policy

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Lease records and payment history are retained for 7 years for legal and accounting purposes. You may request deletion of your account data at any time, subject to legal retention requirements.

Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for all data in transit
  • Encrypted database storage for sensitive information
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Secure payment processing through PCI-compliant Stripe

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

All Users

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

California Residents (CCPA)

California residents have additional rights including the right to know what personal information is collected, the right to delete, and the right to opt-out of sale of personal information. We do not sell personal information.

EU/EEA Residents (GDPR)

If you are in the EU/EEA, you have rights under GDPR including access, rectification, erasure, restriction, portability, and objection. Contact us to exercise these rights.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will send email notification to registered users. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

RentasVIP

123 Brickell Avenue, Suite 500

Miami, FL 33131

Email: privacy@rentasvip.com

Phone: +1 (305) 701-4929

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