Refund Policy
Last updated: January 2026
30-Day Satisfaction Guarantee
New subscribers can request a full refund within 30 days of their first subscription payment if not satisfied with our service. No questions asked.
Overview
At RentasVIP, we want you to be completely satisfied with our property management software. This policy outlines how refunds work for different types of payments made through our platform. We process all payments securely through Stripe, and refunds are issued back to your original payment method.
Subscription Refunds
New Subscribers - 30-Day Guarantee
- Request a full refund within 30 days of your first subscription payment
- No questions asked - simply contact our support team
- Applies to Starter, Professional, Business, and Realtor plans
- Refund processed within 5-10 business days
Monthly Subscriptions
- Cancel anytime from your account settings
- Service continues until end of current billing period
- No refunds for partial months after the 30-day guarantee period
- No cancellation fees
Annual Subscriptions
- 30-day full refund guarantee applies
- After 30 days: Pro-rata refund for remaining full months
- Calculation: (Remaining months ÷ 12) × Annual payment
- Minimum 3 months remaining for pro-rata refund eligibility
Property Add-on Refunds
Add-on services (Hurricane Ready, HOA Compliance, Premium Support, Analytics Pro) are subject to the following refund terms:
- Within 7 days: Full refund available
- After 7 days: Service continues until end of billing period; no partial refunds
- Annual add-ons: Pro-rata refund for remaining full months
Rent Payment Disputes
Important: Rent payments processed through RentasVIP are transactions between landlords and tenants. RentasVIP facilitates these payments but is not a party to the lease agreement. Disputes regarding rent payments should be resolved directly between the landlord and tenant according to the lease terms. We can provide transaction records and documentation to support dispute resolution.
How to Request a Refund
Log into your account
Go to Settings → Billing → Request Refund
Or contact support
Email billing@rentasvip.com or call +1 (305) 555-0123
Provide your information
Account email, subscription type, and reason for refund (optional)
Receive confirmation
We'll confirm within 24 hours and process within 5-10 business days
Cancellation Policy
How to Cancel
- Log into your RentasVIP account
- Navigate to Settings → Subscription
- Click "Cancel Subscription"
- Confirm cancellation
What Happens When You Cancel
- Your service continues until the end of your current billing period
- You retain access to all features during this time
- Your data is retained for 30 days after cancellation
- You can export your data at any time before or during this period
- You can reactivate your subscription at any time
Non-Refundable Items
- Application processing fees (tenant screening)
- Payment processing fees charged by Stripe
- Services already rendered (e.g., completed maintenance coordination)
- Promotional credits or discounts
- Subscriptions cancelled after 30-day guarantee with less than 3 months remaining (annual plans)
Refund Processing Time
| Payment Method | Processing Time |
|---|---|
| Credit Card | 5-10 business days |
| Debit Card | 5-10 business days |
| Bank Transfer (ACH) | 5-7 business days |
Note: Actual time may vary depending on your financial institution.
Contact Us
Questions about refunds or need assistance? We're here to help:
RentasVIP Billing Support
123 Brickell Avenue, Suite 500
Miami, FL 33131
Email: billing@rentasvip.com
Phone: +1 (305) 555-0123
Hours: Monday-Friday, 8:00 AM - 6:00 PM EST
Understanding Your Charges
Charges from RentasVIP will appear on your statement as:
RENTASVIP*PROPMGMT If you don't recognize a charge, please check your subscription status in your account settings or contact our billing team. For more details, visit our Billing Help page.